Director of Services

Description

The Advocacy and Policy Department of the National Federation of the Blind (NFB) is responsible for assisting the President in the coordination and management of all federal legislative and regulatory advocacy; providing affiliates with state and local legislative technical assistance, strategy development and training; membership support with education, employment, and social security issues; the administration of our Independence Market; and the administration of the NFB-NEWSLINE® system.

The Director of Services reports to the Executive Director for Advocacy and Policy and is responsible for managing two of our programs: NFB-NEWSLINE and the Independence Market. NFB-NEWSLINE is an accessible news service with over 500 publications, TV listings, job listings, local weather information, and other breaking news elements. It is available in 45 states and the District of Columbia. Access methods include standard touch tone telephone, Apple iOS app, the Amazon Alexa, and the NLS Talking Book player. The National Federation of the Blind's Independence Market is an extensive store that offers hundreds of products and literature created by and for blind people including: long white canes, talking watches and clocks, print and Braille writing aides, magnifiers, medical devices, household and kitchen tools, and NFB literature and multimedia.

Responsibilities

  • Managing the NFB-NEWSLINE program and the Independence Market
  • Supervising five to eight employees
  • Preparing and monitoring strategic plans
  • Preparing and monitoring an annual budget
  • Negotiating and managing service contracts
  • Managing retail processes including purchase orders, invoices, and inventory control
  • Preparing and performing periodic employee performance reviews
  • Preparing and presenting periodic progress reports
  • Engaging with NFB-NEWSLINE subscribers, sponsors, and content providers as needed
  • Engaging with Independence Market customers and suppliers as needed
  • Ensuring the maximum level of satisfaction with all aspects of these two programs
  • Training for new employees
  • Performing other duties as assigned

Qualifications

  • Knowledge or experience in blindness
  • Excellent verbal and written communications skills
  • Ability to understand and adhere to tight deadlines
  • Must be able to provide and receive constructive feedback
  • Must be willing to work weekends and evenings when necessary
  • Must be able to manage a team of employees
  • Experience with client resource management or other database tools
  • Must be adept at using financial software and systems
  • Experience with strategic planning
  • Experience managing projects or programs with suppliers and customers
  • Must have familiarity with the Microsoft Office Suite of products

Education and Experience

  • Master’s degree in Business Administration with experience preferred; or
  • Bachelor’s degree with a minimum of three to five years of relevant experience required

How to Apply

We do not speak in terms of “positions” for many of our jobs at the NFB National Office, preferring to focus on the applicant’s total skill set in determining a fit with our needs. Candidates for jobs at this level are hired on the basis of their education and experience ratings and careful assessment of performance in multiple interviews. We seek individuals who long to identify with a cause and to assist in advocacy for a group long denied equal opportunity to succeed or fail on the basis of ability and not be denied opportunity on the basis of society’s stereotypes.

This job is open until filled. Applicants should send, preferably via email, a résumé and cover letter indicating salary requirements to: Human Resources, National Federation of the Blind, 200 East Wells Street at Jernigan Place, Baltimore, MD 21230; telephone 410-659-9314, ext. 2488; fax 410-685-5653; email HR@nfb.org.